Dealing with Aggressive and Crisis Individuals

Specialized training in handling aggressive, dangerous, or mentally distressed individuals is an essential tool for professionals working in roles requiring direct interaction with clients, customers, or patients.
Our courses prepare participants to respond effectively, safely, and professionally in difficult and crisis situations.
The training is led by experienced police negotiators with years of expertise in conflict resolution and high-risk situations.
What Do We Teach?

During the training, participants gain practical skills in:

  • Recognizing mental and personality disorders

  • Selecting the right communication and intervention methods

  • Using active listening techniques

  • Providing emotional stabilization for individuals in crisis

  • Managing stress, anxiety, and anger in tense situations

  • De-escalating aggression and conflict

  • Building an assertive and safe attitude when dealing with potentially dangerous individuals

The training is highly practical — we focus on exercises, role-playing, and reaction training to develop effective habits and action patterns.

Tailored to the Needs of Different Professional Groups

Depending on the nature of the job and target group, we offer the following training variants:

Dealing with Difficult Clients
For customer service staff, public office employees, receptionists, and anyone dealing with “difficult” clients.
Focus: effective communication, managing emotional reactions, and defending personal boundaries.

Dealing with Aggressive or Dangerous Individuals
For security personnel, uniformed services, paramedics, social workers, and administrative staff.
Focus: de-escalation techniques, recognizing risky behaviors, and responding to real threats.

Telephone Contact with Individuals in Crisis
Recommended for emergency call center operators, crisis helpline staff, helpdesk workers, and dispatchers.
Focus: conducting conversations under stress, panic, or aggression on the other end of the line.

Stress Management Training
For individuals exposed to high pressure and emotional strain at work.
Focus: reducing tension, building mental resilience, and preventing burnout.

Why Choose Us?

  • Training is led by practitioners — experienced police negotiators

  • Courses are adapted to the specific challenges and risks of each industry

  • The program is based on proven, practical techniques

  • We offer training anywhere in the country or abroad